Terms and Conditions
Article 1 – Definitions
In these conditions the following definitions apply:
Reflection period : the period within which the consumer can exercise his right of withdrawal;
Consumer : the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Day : calendar day;
Duration transaction : distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier : any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal : the possibility for the consumer to withdraw from the distance contract within the reflection period;
Entrepreneur : the natural or legal person who offers products and/or services remotely to consumers;
Distance contract : agreement in which, within a system organised by the entrepreneur for the distance selling of products and/or services, exclusive use is made of one or more distance communication techniques until the conclusion of the contract;
Remote communication technology : means that it can be used to conclude an agreement, without the consumer and the entrepreneur being in the same room at the same time.
General Terms and Conditions : these General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the entrepreneur
Company Name: Steegeshop
Chamber of Commerce Number: 82160813
Commercial name: Savane Mode
VAT number: NL003648771B87
Customer service email: infosavanemode@gmail.com
Company address: Doornstukke 2
Article 3 – Applicability
These general terms and conditions apply to every offer of the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and will be sent free of charge as soon as possible at the consumer's request.
If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general conditions may be made available to the consumer in electronic form in such a way that it can be read by the consumer or easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general conditions can be viewed electronically and that they will be sent free of charge in electronic form or in another way at the request of the consumer.
In the event that, in addition to these general conditions, specific product or service conditions also apply, the second and third paragraphs shall apply mutatis mutandis and in the event of conflicting general conditions, the consumer may always rely on the applicable provision that is most favorable to him.
If one or more provisions of these general conditions are at any time totally or partially null or void, the remaining part of the agreement and these general conditions will remain in force and the provision in question will be immediately replaced by mutual agreement. consultation by a provision as faithful as possible to the original.
Situations that are not regulated in these general conditions must be evaluated "in the spirit" of these general conditions.
Any uncertainties regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted "in the spirit" of these general terms and conditions.
Article 4 – The offer
If an offer has a limited duration of validity or is subject to conditions, this will be expressly stated in the offer.
The offer is without obligation. The entrepreneur has the right to change and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a good assessment of the offer by the consumer. If the entrepreneur uses images, these are a faithful representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.
All images and specifications in the offer are indicative and cannot give rise to compensation or termination of the contract.
The product images are a faithful representation of the products offered. The entrepreneur cannot guarantee that the colors displayed correspond exactly to the actual colors of the products.
Each offer contains information such that it is clear to the consumer what rights and obligations are associated with the acceptance of the offer. This concerns in particular:
the price, excluding customs clearance costs and import VAT. These additional costs will be borne and at the risk of the customer. The postal and/or courier service will use the special regime for postal and courier services with regard to imports. This provision applies if the goods are imported into the EU country of destination, as is the case here. The postal and/or courier service collects the VAT (with or without customs clearance costs charged) from the recipient of the goods;
any shipping costs;
how the agreement will be concluded and what actions are necessary for this purpose;
whether or not the right of withdrawal applies;
the methods of payment, delivery and execution of the contract;
the deadline for accepting the offer or the deadline within which the entrepreneur guarantees the price;
the amount of the fee for distance communication if the costs for using the technology for distance communication are calculated differently from the normal basic fee for the means of communication used;
whether the contract is archived after its conclusion and, if so, how it can be consulted by the consumer;
the way in which the consumer, before concluding the contract, can verify the data provided by him within the scope of the contract and, if he wishes, restore them;
any other languages in which, in addition to Dutch, the agreement can be concluded;
the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically; and
the minimum duration of the distance contract in the case of a long-term transaction.
Optional: available sizes, colors, type of materials.
Article 5 – The Agreement
The contract is concluded, subject to the provisions of paragraph 4, upon acceptance of the offer by the consumer and compliance with the established conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the entrepreneur does not confirm receipt of this acceptance, the consumer may withdraw from the contract.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to ensure the electronic transmission of data and to ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
The entrepreneur may - within the legal framework - inquire whether the consumer can fulfill his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to conclude the contract, he is entitled to refuse an order or a reasoned request or to make the execution subject to special conditions.
The entrepreneur will send the consumer the following information together with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
- the address of the entrepreneur's branch where the consumer can submit complaints;
- the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
- information on existing warranties and after-sales service;
- the information referred to in Article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the conclusion of the contract;
- the requirements for termination of the contract if the contract has a duration of more than one year or is indefinite.
In the case of a long-term transaction, the provision of the preceding paragraph applies only to the first delivery.
Each contract is concluded under the suspensive conditions of sufficient availability of the products in question.
Article 6 – Right of withdrawal
When purchasing products, the consumer has the possibility to withdraw from the contract without giving reasons within 14 days. This reflection period begins on the day after the consumer or a representative designated in advance by the consumer and communicated to the entrepreneur has received the product.
During the reflection period, the consumer will treat the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wants to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to exercise the right of withdrawal, he is obliged to inform the entrepreneur within 14 days of receiving the product. The consumer must make this known by means of a written message/email. After the consumer has indicated that he wishes to exercise the right of withdrawal, the customer must return the product to the place of origin within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of proof of shipment.
If, after the deadlines referred to in paragraphs 2 and 3, the customer has not expressed his intention to exercise the right of withdrawal or has not returned the product to the entrepreneur, the purchase is a given.
Article 7 – Costs in case of withdrawal
If the consumer exercises the right of withdrawal, the costs of returning the products will be borne by the consumer.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after cancellation. This is subject to the condition that the product has already been received by the online retailer or conclusive proof of complete return can be provided.
Article 8 – Exclusion of the right of withdrawal
The entrepreneur can exclude the consumer's right of withdrawal for the products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time before the conclusion of the contract.
The exclusion of the right of withdrawal is possible only for the products:
- which have been created by the entrepreneur according to the consumer's specifications;
- which are clearly of a personal nature;
- which by their nature cannot be returned;
- which can deteriorate or age rapidly;
- whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
- for individual newspapers and magazines;
- for audio and video recordings and computer software on which the consumer has broken the seal.
- for hygiene products whose seal has been broken by the consumer.
The exclusion of the right of withdrawal is possible only for the following services:
- relating to accommodation, transport, catering or leisure activities to be carried out on a specific date or in a specific period;
- the delivery of which began with the consumer's explicit consent before the expiry of the reflection period;
- relating to betting and lotteries.
Article 9 – The price
During the validity period indicated in the offer, the prices of the products and/or services offered will not undergo increases, except for price variations resulting from changes in VAT rates.
Notwithstanding the preceding paragraph, the entrepreneur may offer products or services at variable prices, the prices of which are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This liability to fluctuations and the fact that the prices indicated are indicative prices are stated in the offer.
Price increases within 3 months of the conclusion of the contract are only permitted if they are the result of legal regulations or provisions.
Price increases starting 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated it and:
- these are the result of regulations or legal provisions; or
- the consumer has the right to withdraw from the contract with effect from the day on which the price increase comes into force.
According to Section 5(1) of the Turnover Tax Act 1968, the place of delivery is the country where the transport begins. In this case, the delivery takes place outside the EU. The postal service or courier will then collect the import VAT or customs clearance costs from the customer. Therefore, the entrepreneur will not charge any VAT.
All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.
Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing at the date of conclusion of the contract and/or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the contract.
Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 14 days of delivery. The products must be returned in the original packaging and in new condition.
The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never liable for the final suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
The consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by third parties;
The delivered products have been exposed to abnormal conditions or have otherwise been treated negligently or contrary to the instructions of the entrepreneur and/or on the packaging;
The defect is in whole or in part the result of standards that the government has imposed or will impose regarding the nature or quality of the materials used.
Article 11 – Delivery and execution
The entrepreneur will take the utmost care in receiving and executing product orders.
The place of delivery is the address that the consumer has provided to the company.
Taking into account the provisions of Article 4 of these General Conditions, the company will execute accepted orders promptly, but no later than 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or if an order cannot be fulfilled or can only be fulfilled partially, the consumer will be informed no later than 30 days after the order was sent. In this case, the consumer has the right to withdraw from the contract free of charge and is entitled to any compensation.
In the event of dissolution pursuant to the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
If the delivery of the ordered product is not possible, the entrepreneur will do everything possible to provide a replacement item. At the latest at the time of delivery it will be clearly and comprehensibly indicated that a replacement item will be delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are borne by the entrepreneur.
The risk of damage and/or loss of the products lies with the entrepreneur until the moment of delivery to the consumer or to the representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.
Article 12 – Long-term operations: duration, cancellation and extension
Termination
The consumer may withdraw from a contract concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services at any time, taking into account the agreed cancellation rules and a notice period of no more than one month.
The consumer may withdraw from a contract concluded for a fixed period and which extends to the regular delivery of products (including electricity) or services at any time towards the end of the fixed period, taking into account the agreed cancellation rules and a notice period of at least one month at most.
The consumer may terminate the contracts referred to in the previous paragraphs:
cancel at any time and not be limited to canceling at a certain time or in a certain period;
at least cancel them in the same way in which they were stipulated by him;
always cancel with the same notice period agreed by the entrepreneur.
Extension
An agreement concluded for a fixed period and which extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed period.
Notwithstanding the preceding paragraph, a contract concluded for a fixed period and which extends to the regular delivery of daily news, newspapers and weekly magazines may be tacitly extended for a fixed period of up to three months, if the consumer refuses to accept this extended contract he may withdraw from the extension with a notice period not exceeding one month.
A contract concluded for a fixed period and which extends to the regular delivery of products or services may be tacitly extended for an indefinite period only if the consumer can withdraw from it at any time with a notice period not exceeding one month and a notice period not exceeding three months if the contract extends to the regular delivery, but less than once a month, of daily, current affairs and weekly newspapers and magazines.
A fixed-term agreement for the regular supply of daily, current affairs and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.
Duration
If the contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period not exceeding one month, unless reasonableness and fairness oppose termination before the expiry of the agreed duration.
Article 13 – Payment
Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days of the start of the cooling-off period referred to in Article 6, paragraph 1. In the case of a contract for the provision of a service, this period starts from the moment the consumer has received confirmation of the agreement.
The consumer is obliged to immediately report to the entrepreneur any inaccuracies in the payment data provided or declared.
In the event of non-payment by the consumer, the entrepreneur is entitled, subject to legal restrictions, to charge reasonable costs communicated in advance to the consumer.
Article 14 – Complaints procedure
Complaints regarding the performance of the contract must be submitted to the entrepreneur in a complete and clearly described manner within 7 days of the consumer discovering the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved by mutual agreement, a dispute arises subject to the dispute resolution procedure.
A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.
If the complaint is considered to be well-founded by the entrepreneur, the entrepreneur will, at his discretion, replace or repair the delivered products free of charge.
Article 15 – Disputes
The agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law. Even if the consumer lives abroad.
Article 16 – CESOP
Due to the measures introduced and strengthened in 2024 regarding the "Amendment to the Turnover Tax Act 1968 (Implementation of the Payment Service Providers Directive Act)" and thus the implementation of the Central Electronic Payment Information System (CESOP), payment service providers can register data in the European CESOP system.